Whitelisting Domains for PackTrack
Whitelist PackTrack domains so emails and access aren't blocked.
Sometimes PackTrack works fine on one computer (for example, your home computer) but doesn’t work on a computer within your department. This could be due to either your personal firewall settings or the department’s network security settings.
If either of these are configured to block services that PackTrack needs then you may experience problems. Check with your IT department to see if they may be blocking access to any of the sites listed below.
Required domains
PackTrack requires access to the following domains to function:
- *.mypacktrack.com (107.21.228.200)
- *.mapbox.com
- cdn.jsdelivr.net
- *.intercom.io
- js.intercomcdn.com
- fonts.googleapis.com
- *.gstatic.com
Recommended domains
The site runs best if these domains are also accessible:
- *.sentry.io
- *.smartlook.com
- *.smartlook.cloud
- *.google-analytics.com
- *.site24x7rum.com
- *.pingdom.net
- browser-update.org
- maxcdn.bootstrapcdn.com
- cdn.polyfill.io
- *.google.com
- telerik-aspnet-skins.s3.amazonaws.com
Frequently Asked Questions
How do I know if my department is blocking PackTrack?
If PackTrack works on your home or personal network but not on a department computer, the department’s firewall or network security settings are likely blocking one or more required domains. Share this list with your IT department so they can check.
What happens if only the required domains are whitelisted but not the recommended ones?
PackTrack will function, but some features like error reporting, analytics, and certain third-party resources may not load correctly. Whitelisting the recommended domains ensures the best experience.
Do these domains need to be whitelisted for the mobile app too?
The mobile app uses cellular or Wi-Fi data and typically isn’t affected by department firewall settings. This list is primarily for department computers and networks.
Still need help?
Can't find what you're looking for? Message the PackTrack team from the chat inside the app, or reply to any PackTrack email.
