The new Sign in with Microsoft feature provides a simple and secure way to sign into PACKTRACK using your Microsoft work account. Note that this feature won’t work if you try to sign in using a personal Microsoft account. Instead, select this login option if your department uses single sign-on (SSO) through Microsoft Entra ID (formerly Active Directory). Once configured, you’ll be able to login to PACKTRACK using your department email address. This makes logging in easier but it also increases security. This feature works in both the web browser and in the PACKTRACK app (v5.2.0 or above). You must have an active PACKTRACK account. Note that if your department uses SAML technology for single sign-on then that isn’t yet supported. Reach out to your IT department to confirm this feature is right for you. They can help you get set up.

Connect Your Microsoft Account

1. Click the Sign in with Microsoft button.

2. Enter your department email and then wait to get redirected to your department login. Once there, type in the department email address and password associated with your Microsoft account or select it from the list. You may also have to verify yourself using 2 factor authentication.

3. Click Accept on the permission screen to allow PACKTRACK to use your Microsoft account credentials to log in.

4. You should now be back at the login page and see a note asking you to link your PACKTRACK account. If you don’t see this then try reloading the page. Type in your PACKTRACK email address and password.

5. You’re all set. The next time you press the Sign in with Microsoft button you’ll just need to enter your department credentials.

As an alternative, you can also configure Single Sign-On after you’re logged in. Simply visit the Microsoft Account option in your Profile page and click the Connect Microsoft Account button.

Disconnect Your Microsoft Account

If you connected the wrong account or just want to remove your Microsoft account from PACKTRACK then use the disconnect option. Click the Profile link in the main menu then select the Microsoft Account option. This will open the editor as shown below. Click the Disconnect Microsoft Account button.

Improved Custom Entry Editing

Managing K9 records requires accuracy and consistency. We know how frustrating it can be when small mistakes, like a typo in a dropdown option or duplicate entries, create confusion in your reports. That’s why we’re excited to share some big changes to the Custom Entries page.

What Are Custom Entries?

PACKTRACK is flexible. In most cases, if you don’t find an option that you’re looking for in a dropdown then you can just add your own. For example, you might want to specify that your detection odor was packaged in cloth. We provide several predefined options for packaging types but that one isn’t listed. Simply type in the new value instead of choosing an existing option and we’ll store that as a new packaging type for you to use next time. We call these unique values “custom entries”. You can customize odors, packaging, event and deployment tags, requesting units and weather.

Why Would You Need To Edit Them?

If you can type a custom value whenever you need it then why would you need the Custom Entries page? You might not! However, if you add a lot of values or belong to a department where these values are standardized then this page gives you the flexibility to keep things organized. There are a few reasons you might want to edit your custom entries:

1. Fix spelling mistakes and improve wording
2. Merge values that are similar or standardized
3. Delete values that are no longer used in your records

What’s In The Custom Entries Page?

The Custom Entries page provides an overview of all of the values that you’ve added to PACKTRACK. If you have a lot then you can filter by custom entry type using the dropdown at the top of the page. Added values are shown in a grid. Each row shows the value, the entry type, who made the entry and the number of references to this entry in your records. Click the VIEW link to open the Records page. It will be filtered to show the records containing this entry.

How Do You Edit Your Custom Entries?

Each row in the grid includes an edit button. Click this to make changes. The displayed dialog will walk you through your edit. To replace your current value with an existing value, simply choose one from the dropdown list. To rename the current value, type it in. Note that the dialog will explain exactly what happens if you save your changes. If the entry is no longer used anywhere in your records then the row in the table will also show a delete option.

How Do Supervisors And Trainers Use This Feature?

Custom entry editing is also available to supervisors and trainers. These roles can view the custom entries for all handlers that they manage. There are a couple reasons they might want to make changes:

1. Correct handler mistakes or inconsistencies
2. Enforce standard terms within the department

Supervisors and trainers can edit entries just like handlers. If one of their handlers misspells a word, for example, then they can easily fix it. These roles can also ensure that the same terminology is used by everyone in the department. This keeps their reports clean and eliminates duplication.

Rather than manually fix every custom entry, supervisors and trainers are encouraged to define their own official values for their handlers to use. For example, a supervisor may notice that the deployment requesting unit for “School District 23” is recorded differently by each handler. Handlers within the department might label this as “District 23”, “school” or “Education district”. The supervisor can use the Add Custom Entry button to define a “Supervisor” entry for requesting units in their department. This creates a standardized entry value that will appear in the Requesting Unit/Agency dropdown for all handlers in that department. It’s best to define these official entry values ahead of time to create a standardized list of department terms.

Why This Matters

Accurate records are essential for training documentation, court reporting, and departmental review. Even small inconsistencies can slow down reporting or create confusion across teams. By giving you control to edit and streamline your custom entries, we’re making it easier to maintain reliable, professional records. Custom entry editing is another step toward giving you more flexibility and control over your K9 records. We’re committed to making your record keeping system as reliable and user-friendly as possible so you can focus on what matters most – your work with your K9 partners.

We’re constantly working behind the scenes to enhance your PACKTRACK experience. In addition to major releases, we regularly roll out smaller updates to refine performance, fix bugs, and make your daily workflow more efficient. The latest improvements bring a few new features worth highlighting.

Recording when your K9 isn’t deployed

You’ve always been able to log K9 deployments in PACKTRACK — but what about when your dog isn’t used? Maybe the deployment was canceled enroute or the situation at the scene made it unsafe to deploy your K9. You can now record these events and mark them with a specific Request Fulfillment status: Dog Deployed at Scene, Dog Not Deployed at Scene or Request Cancelled Enroute. Choosing either of the last two options hides the rest of the deployment form but you can still enter comments to explain what happened.

These entries don’t count as full K9 deployments in your statistics but they’re still tracked and visible on your Records page and can be printed as standalone reports. While the deployments aren’t directly included in the Deployment Log and Deployment Summary reports, you will be able to see the number of times your K9 wasn’t deployed at the top of the Deployment Summary report.

Demographic report data

Recording demographic data is required for all deployment arrests. With this update, however, you can now choose whether to include the information in your individual and summary deployment reports. Change this setting using the new toggle switch in your profile page.

New login and password reset pages

We’ve redesigned the Login and Password Reset pages to provide a more consistent experience across all devices — including mobile. Best of all, you can now reset your password directly from your phone.

Thanks for using PACKTRACK! If you have any comments or feedback on these changes then please let us know.

The PACKTRACK Deployment Summary report just got more insightful. A new table now highlights exactly when your K9 teams are being deployed using a visual breakdown of activity by day of the week and hour of the day. This gives you a clear, at-a-glance view of peak deployment times – making it easier than ever to spot patterns, optimize staffing, and share key activity insights with leadership. The goal is to help you make smarter, data-driven decisions to get even more value from the records you keep.

The Deployment Summary report is available for handlers and supervisors and provides great flexibility. It’s easy to filter by dog, date range, deployment type, and more – so you can get the insights you need. For example, as a handler you may want to know when you’re most frequently deployed for K9 tracking work. Simply filter your records for tracking deployments, hit the Report button and then select the Deployment Summary report. As a supervisor, you could be interested in when handlers are most frequently deployed for a specific requesting agency. To do this, filter your records by the desired requesting agency and then run the Deployment Summary report.

This feature is now live for all handlers and supervisors. Run a Deployment Summary report and check out the new heatmap chart. We’d love to hear what you think.

We’re excited to announce a powerful new feature for the PACKTRACK K9 record-keeping system: veterinary records. As a K9 handler, keeping accurate health records for your dog is essential, and our latest update makes it easier than ever. With these new features, you can effortlessly track vet visits, vaccinations and medical care, ensuring your dog stays healthy and deployment-ready.

Why record your veterinary visits? A healthy dog is a reliable partner, and staying proactive with veterinary care allows you to address medical issues early, ensuring peak performance in the field. Additionally, many agencies and organizations require up-to-date medical records for compliance and documentation. Well-organized records help you make informed decisions about your dog’s long-term health and care. With PACKTRACK’s new reports, supervisors can easily identify K9s who are overdue for vaccinations, improving accountability.

 Vet visit records

To log a veterinary appointment you’ll use the same familiar interface that you use for recording other activities. Each visit is added to your calendar and record list, allowing you to document past vet visits or schedule upcoming appointments. You can also search your vet records by title, notes, location, or type of care provided.

 Vet record details

Each vet visit record captures detailed information about the care your K9 receives, creating a complete and organized health history. Log various types of veterinary care, including treatments, vaccinations, X-rays, surgeries, and routine checkups. You can also add detailed notes and attach important documents or medical images to keep everything in one location.

All of this works great in the PACKTRACK app (available for iPhone and Android) as well.

 Vaccination management

PACKTRACK will alert you when your dog’s next vaccine is due, helping you stay proactive about your K9’s health. Vaccines fall into two categories: core and non-core. Generally, all dogs should receive the four core vaccines – plus rabies, in most cases – every three years. Additionally, certain non-core vaccines may be recommended based on your K9’s location and risk factors, often requiring annual boosters to ensure continued protection.

Select your dog’s vaccine from the dropdown menu and PACKTRACK will automatically set the next due date based on the vaccine type. You’ll receive reminders both in PACKTRACK and via email. This will happen two weeks before the due date and again on the day it’s due. These notifications give you plenty of time to schedule an appointment and log the upcoming vet visit in PACKTRACK.

You can view a comprehensive summary of your dog’s vaccination history and upcoming due dates at a glance. Each K9 in the Dogs section now gets a dedicated Vaccination Summary page, providing a clear overview of past and upcoming vaccinations. Use the VIEW link to quickly access the corresponding Vet Visit record for more details.

 Vet reports

Generate vet visit and vaccine summary reports for a comprehensive view of your K9’s medical care. There are 2 new reports available in the Create Report dialog for handlers and supervisors.

The Vet Visit report includes full details for all veterinary records available in the selected report range. The handler’s Vaccination Summary report provides much the same information as the Vaccination Summary page in the Dogs section. Note that it always includes the K9’s full vaccination history.

The supervisor version of the Vaccination Summary report includes additional details, making it easy to ensure that vaccinations are on schedule. Supervisors can see handlers that have both upcoming and overdue vaccinations as well as whether they’ve booked appointments. They can also track K9 handlers whose vaccination records are incomplete or missing.

Supervisor oversight

In addition to reports, supervisors have access to a Vaccines page with similar summaries of key vaccination information. The TO DO card on the Records page alerts the supervisor when there are overdue vaccinations for any supervised handler’s K9.

The Vaccines page is also available to supervisors within the PACKTRACK app.

We strive to make PACKTRACK powerful, yet user-friendly. Explore the new veterinary records functionality and share your feedback — we’d love to hear your thoughts!

Keeping your K9 records organized makes it easier to find what you need quickly and one of the simplest ways to categorize your work is by using a tagging system. We just updated PACKTRACK with more tagging features, including support for tags in deployments. Read on to learn more.

What are tags?

Tags are custom labels that you can attach to your K9 training event and deployment records to filter information more efficiently. Unlike rigid folder structures, tags offer flexibility, allowing you to label records with multiple relevant terms of your own choosing. For example, for a training session, you might add an event tag like “Demonstration” or “Certification”. Later, when you need to see all of your demonstration records you can simply search for the appropriate tag name rather than digging through your records manually.

How tags work

PACKTRACK now supports tagging for training events and deployment records. If you have a record of a certain type that you’d like to label then use the Tags dropdown to choose an entry or type in your own term. Custom tags are automatically listed in the dropdown the next time you use it. Feel free to add as many tags as you need. For deployments, we’ve provided a few default options including Overtime, Off Duty, Call Out, Burglary, Armed Robbery and Felony. Default training event tags include: Demonstration, Scent Wall and Certification.

How do you find these records later? Let’s say you’ve been regularly tracking your off duty deployments by setting the “Off Duty” tag for each record. You can search for these deployments using the record Filter button. In the dialog that appears, choose the Add Filter option and then select the Deployment Tags criteria. Next, choose the “Off Duty” tag and then hit Apply. Your record list is now filtered to only show your off duty deployments. You can easily run reports on these specific records using the Report button. Also note that the filtering dropdown has an option for “<Any Tag>”. Choose this to find all deployments that have any tag at all.

Tags are counted and displayed in the Training Summary and Deployment Summary reports. To determine how many off duty deployments you completed in 2024, for example, you would run a Deployment Summary report for that date range. A convenient bar graph shows the total number of times each tag was applied to a deployment.

If you’re not already using tags in PACKTRACK then now is the time to start. Whether you’re tracking your training certifications or overtime deployments, using a robust tagging system will help you maintain better organization, retrieve data quickly and gain valuable insights.

This past summer we introduced our latest K9 location tracking system with a new interface and several new features. In this release we’ve made a number of important improvements to make tracking even better.

Filtering

The first major change is track filtering. GPS data isn’t always accurate, especially in thick trees or next to buildings. This update uses advanced filtering to hide bad data so that there are fewer spikes on the route. This gives you a smoother, more consistent looking track, even in challenging conditions.

Improved orientation

A line on a map shows you where you’ve gone but the direction that you’ve travelled isn’t always obvious. As of this release, all track paths include integrated direction arrows to make this more clear. We’ve also added an orientation indicator so you can see which direction you’re facing. This blue “fan” spins to show your current direction on the map in real time and makes it much easier to get your bearing. This can be invaluable, especially when you’re in a hurry and need to know which way is up. For now, the orientation feature is only available on iPhones.

Enhancements

This release includes dozens of minor location tracking enhancements. Tracking reports are now more informative with a detailed breakdown of all track pins. The History page records all track interactions. We’ve made several enhancements to the tracking map window to make it easier to use and more intuitive. And along the way we squashed a bunch of small bugs and made changes to improve reliability. This release also includes a new version of the PACKTRACK app which restores the back button functionality for Android users.

The PACKTRACK app will update to the new version automatically over the coming week or so but feel free to download the latest version from your app store now. We love hearing your feedback. Please let us know if these features are working well for you or something doesn’t function as expected. We’re here to help.

Do you often train alone? Have you ever wanted to record 15 minutes of obedience training without wading through a mountain of forms? Quality K9 record keeping takes time but it shouldn’t be painful. We spend a lot of time making the PACKTRACK interface fast and convenient so you can focus on creating high quality records. With the latest Quick Training feature we’ve taken our passion for accuracy and efficiency to a new level. Try it out now to capture key training information with just a few taps on your phone.

What is it?

Solo Quick Training is designed specifically for patrol handlers who aren’t currently training in a group. It allows you to efficiently capture relevant training information on your phone as you perform the exercise. You can then choose to complete the exercise with additional details about the performance of your dog or save the record so that it can be completed later. In either case, the event and exercise record are created automatically.

The new compact interface is designed to capture the minimum data necessary to define your training activity. You may be familiar with using the “Five Ws” (who, what, where, when and why) to tell a story or gather information. On the Quick Training screen there are 4 field types: Location (where), Date/Time & Duration (when), Dog (who) and Patrol Type (what). When you choose to complete the exercise then your narrative will cover the “why”.

How does it work?

The new Solo Quick Training option is shown in the + (Plus) menu on the Records page in the PACKTRACK mobile app. Note that this feature is meant to be used on your phone when you’re training and isn’t available on the mypacktrack.com website.

The form is designed to prepopulate based on the current time and location as well as knowledge of your past training activities. For example, it might predict that you’re doing 15 minutes of obedience training with your default dog. You can, of course, edit any of the fields that are incorrect. At this point there are 2 choices: complete the exercise now or save it for later.

In the simplest case, you’ll decide to do some training, tap the Solo Quick Training option, possibly edit one of the fields and then tap Save For Later. That’s it. We’ll capture the time of day, duration of training, location, weather, type of training and which dog participated. You can choose to complete the training a little later on your phone or wait until you’re back at your computer. At that point you’ll add details explaining exactly how you trained and how your dog performed. The goal isn’t to remove detail from your records but rather to capture critical information quickly so that you can focus on providing the record details that matter.

Perhaps you’d rather complete the record right away. Instead of tapping Save For Later, choose the Complete Exercise button. The completion form for the selected patrol exercise type is inserted below the current form and you can finish the exercise on the same screen. Enter the required exercise details, type out your comments and you’re done. The event, exercise and completion record are all created automatically. It’s a good practice to review the records later to ensure you’ve included appropriate details about the training.

What else should I know?

Quick Training also supports exercises with multiple patrol types (aka “scenarios”). For example, to record an exercise scenario with both agility and obedience components, select the Agility Patrol Type, tap the + Patrol Type button and then select Obedience. The completion form will include sections for both patrol types along with a single comments field.

It’s important to understand the limitations of the Solo Quick Training feature. As the name implies, it can only be used when you’re training alone with a single dog. Group training isn’t supported. K9 detection exercises aren’t supported. And it’s only available in the PACKTRACK mobile app.

This goes without saying but we want to be very clear about what this feature is not. While it’s fast and convenient, Quick Training isn’t an excuse to cut down on the depth or quality of your records. Generating comprehensive records with detailed comments, which incorporate feedback from trainers and others, is essential for growing your skill set, improving your performance and protecting yourself and your agency from potential liability. We encourage you to review the exercise and completion data when you’re done to ensure you’ve defined clear exercise goals and properly explained how you worked to achieve them.

We’re proud of the Solo Quick Training option and hope you’ll find it convenient. We’d love to hear your feedback on how it’s working for you. If you find this feature helpful then please drop us a quick comment so that we know we’re on the right path.

PACKTRACK is focused on providing features that make K9 record keeping less of a burden. We want the system to be easy to use, reliable and convenient to save you time. Location tracking is a key component of this service. Our latest tracking release, rewritten from the ground up, makes tracking easier to use while providing several enhanced features. The design is specially tailored to the needs of K9 teams in law enforcement and search and rescue (SAR). In this post we’ll review the redesigned interface and walk through some of the changes.

Location tracking requires the PACKTRACK app and a modern cell phone. The system uses the GPS capabilities of your phone to track and record the movement of the K9 team, whether executing a deployment or conducting training exercises. Comprehensive tracking information is then automatically attached to your records. This includes an interactive map and key metrics such as duration, distance covered, turns taken, and weather conditions.

Note that the previous tracking system is no longer available and all existing tracks have been migrated to the new design. To use the new system please download the latest version of the PACKTRACK app (version 5.0 or above) from your app store, if you don’t already have it.

New interface

The upgraded PACKTRACK app includes a live map view with several map types and pan/zoom interaction. Detailed tracking configuration is available below the map. There are 3 tracking modes: Deployment, Training Lay and Training Follow. New in this release is the option to follow a training track without requiring a laid track. You can also set the visibility of a previously laid track depending on your training needs.

Once you start tracking you’ll get real-time updates on metrics such as elapsed time and distance covered. Feel free to add pins to mark any important locations or just put the phone in your pocket so it can track in the background.

The new system provides more flexibility when you stop tracking as well. You can choose to complete the associated record immediately, save the track for later, discard the track or resume tracking.

Location pins

PACKTRACK has always provided the option to add photos to your deployment track. With this release, location pins are much more powerful and can be added and edited in all track types. Add a pin to mark a specific location on a track with a photo and/or label. You can even add pins after the track is complete.

Supervisor monitoring

As always, supervisors can monitor deployment tracking activities in real-time and coordinate multiple K9 teams in a shared map interface.

Learn more about the capabilities of this new feature by reading the Tracking Overview article in our knowledge base. PACKTRACK’s location tracking system marks a significant step forward in how K9 teams manage and optimize their tracking operations. We’re proud to serve the law enforcement and SAR communities and hope you find this update helpful as you work. We’re planning several exciting tracking enhancements over the coming months. Stay tuned.

In the ever-evolving landscape of law enforcement, transparency and accountability are paramount. Departments continue to adapt to improve practices and build trust in their communities with fair policing. With the introduction of demographic data collection for arrests, PACKTRACK gives you another tool to boost your effectiveness and potentially defend yourself or your department against charges of bias.

As with all PACKTRACK features, it’s fast and easy to enter this data using our convenient mobile apps for iPhone and Android or the mypacktrack.com website. By doing so, you’ll unlock helpful data-driven insights that can inform decision-making and community engagement.

Demographic Data Collection

Demographic data is now mandatory for all new deployments with arrests. The 3 required fields are Race/Ethnicity, Sex and Age. Patrol deployments continue to include fields for People Found, Unintentional Bites and whether the Subject Was Bitten.

Each deployment report appropriately displays the provided demographic arrest data.

Demographic Insights

With this new data, the Deployment Summary report is expanded to include 2 sets of demographic charts. The first summarizes arrests and the second breaks down the demographic data for arrests with bites. This information helps to answer questions such as whether certain racial or ethnic groups are overrepresented in arrests or if there might be a gender or age bias in specific types of offenses. The reporting system allows you to isolate the demographic data for any segment you want: detection, patrol, specific handlers, requesting agency, location, odor type, etc.

This feature update includes a variety of related report improvements. For example, we’ve revised the supervised handlers statistics summary for the Deployment Log and Deployment Summary reports to include more data.

Thank you for all of your feedback which helps us extend and improve the PACKTRACK service. As we refine and expand this feature and others, we remain committed to fostering positive relationships between law enforcement and the communities they serve. Have comments on this update or anything else about PACKTRACK? Let us know.